When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.
While we do our best to keep shipping costs as low as possible, per-box shipping is an additional cost.
At this time, shipping is limited to the United States. We do accept custom orders for other countries from time-to-time, please email us if you have an inquiry.
Typically, most orders take between 1-5 business days to process* followed by 2-5 days to ship depending on the shipping method selected at checkout.
*Due to the handmade, personalized nature of our products, some of our items may take longer to process.
If you’re in a pinch, email us at firstname.lastname@example.org, and we’ll see what we can do to accommodate your deadline. If you have a specific need-by date, please list it in the "notes" section at checkout. Please note: need-by dates are not guarantees.
We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that if it's not hidden on your porch or left with the neighbor, the package is almost always being held at your local post office for pick up. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.
In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost. We always recommend filing a claim with the carrier, and we'd be happy file a claim or provide any information they need on our end, as well.
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact your local post office to file a claim.
Please note that Seize the Box LLC is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Seize the Box LLC. If the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods only. Refunds cannot be provided for custom items.
We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.
Please make sure to open all shipments immediately to check that the items arrived safely. We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.
The easiest way to ship multiple boxes to multiple addresses is to use our multiple shipping address tool in your cart prior to checkout. Have a larger order and looking to expedite the process? Let us know and we'd be happy to provide you with a custom invoice.
Absolutely! Feel free to email us or just leave the date you'd like it to arrive on in the "notes" section at checkout and we can hold your order to ship within your desired timeframe.
Build Your Gift Box
Yes! We love working with creatives to build a corporate/client gifting suite that suits their needs. We can also source additional products and even incorporate your branding into the package. Visit our Corporate Gifting page or email us to get started.
Each gift box includes a handwritten specialty greeting card with coordinating envelope if selected. Each listing includes a space to provide a custom message, which a member of our team will write on the card before packing the box. You can also choose to have the card sent blank, for you to write a message yourself.
Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we'll do our best to make it right!
Unfortunately, we do not accept order cancellations. However, if you contact us immediately after ordering we may be able to pull your order.